FAQ
Can you confirm the authenticity of your product?
We can assure you that products obtained from our outlet and online store are indeed genuine. As authorized dealers we hold licenses to distribute authentic Puma merchandise. Nevertheless, exercising due diligence in confirming the credibility and reputation of the dealer is recommended, particularly if any uncertainties arise. Additionally, official certifications or direct contact with Puma can serve as additional measures to verify the authenticity of the product.
How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account
Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at oceansportmy@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
Are products from Puma Authorized Dealers guaranteed to be authentic?
Yes, products purchased from Puma Authorized Dealers are guaranteed to be genuine and authentic Puma merchandise. Puma takes great care in selecting and authorizing dealers to ensure the integrity of their brand.
How long does the delivery usually take?
Delivery usually will take about 3 working days to 5 working days.
Can I return or exchange a product purchased from a Puma Authorized Dealer?
Yes, most Puma Authorized Dealers have their own return and exchange policies. It’s recommended to review the specific policies of the dealer from whom you made the purchase. Please note that policies may vary between different authorized dealers
Can I find limited edition or exclusive Puma products at Authorized Dealers?
Yes, some Puma Authorized Dealers may carry limited edition or exclusive Puma products. Availability of such items may vary by location and dealer. You may want to check with specific authorized dealers for information on special releases.
Is there a warranty on products purchased from Puma Authorized Dealers?
Yes, products purchased from Puma Authorized Dealers often come with a warranty. The duration and terms of the warranty may vary depending on the specific product and dealer. It’s advisable to check with the dealer or consult the product’s documentation for details.
I still have a question.
We regret that the F.A.Q. page did not address your concerns. We kindly request you to send an email to oceansportmy@gmail.com, and we will be more than happy to assist you in resolving any further inquiries you may have.